All communications will be done only through 

rma@pacificsmoke.com. Phone call, visitor, and unauthorized emails will not be accepted. No exception. You may return defective items within 90 days of date received as indicated on your original receipt. Our policy covers any manufacture defective items, dead on arrival items, and items that do not appear as listed on the website.

Items damaged by misuse or improper care from users are not covered by our policy, if you received items that you do not know how to use, please feel free to contact us at 

rma@pacificsmoke.com for proper care instructions and more in depth information of your items. We are happy to help.


For details of our Aspire Consumer Warranty Policy please refer to the first page of our Aspire Consumer Online Warranty Form. 


Please read Aspire Consumer Warranty Policy 

information before proceeding. 

Prove Authendication

Please check the security code on Aspire official website to confirm the authenticity of the product before submitting a warranty request or shipping: 

Visit https://check.aspirecig.com (scroll down to the bottom of the page)

fill the form

Fill out the Online Aspire Consumer Warranty Form entirely.

waiting process

Please allow up to 2 weeks for Aspire Warranty Service Center to process your online form.

  • Upon approval, Aspire Warranty Service Center will send you a replacement device and cover return shipping cost.

  • If we are unable to identify the problem through the video, Aspire Warranty Service Center will request you to ship us the defective device at your cost.

  • If declined, Aspire Warranty Service Center will send an email to inform you.


Consumer Warranty Procedure



At this time, we are not providing service for items that are out of warranty. Prior to submitting the form, please ensure that your device is within warranty guidelines.

Some items may not be eligible for service due to misuse, damage, or other failures caused other than by manufacturer defects. Aspire Warranty Service Center reserves the right to deny any warranty service based on warranty policy. Please check the warranty guidelines prior to shipping.  


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Aspire China


T: 647.557.3308 (Canada)

T: 855.968.8273 (USA)

F: 855.890.7022

E: psi-inquiry@pacificsmoke.com

©2019 Pacific Smoke International. ALL RIGHTS RESERVED.